This policy explains how cancellations, refunds, and disputes work on TrunkShare, operated by Local Radar LLC. It supplements our Terms of Service.

1. How Payment Works

When a Sender books a delivery, the full amount (delivery price + service fee) is authorized and held in escrow by our payment processor. Funds are released to the Driver only after drop-off is confirmed in-app.

2. Sender Cancellations

• Before a Driver accepts: full 100% refund, no fee. The hold on your card is released immediately.
• After a Driver has accepted and is en route (or later, until drop-off): a flat $5.00 driver inconvenience feeis charged and paid to the assigned driver. The remainder of the escrow amount is refunded to your original payment method.
• After drop-off is completed: the order can no longer be cancelled. Damage or loss claims go through the dispute flow in Section 5.

3. Driver Cancellations

If a Driver cancels after accepting, the Sender receives a full refund (including the service fee) and the job is re-listed. Repeated Driver cancellations may reduce a Driver's rating or result in suspension.

4. No-Shows

• Sender no-show at pickup: after a 15-minute grace period and two contact attempts, the Driver may cancel and receive the greater of $10 or 50% of the delivery price. The remainder is refunded to the Sender.
• Recipient no-show at drop-off: after a 15-minute grace period, the Driver may return the item to the pickup address. A return trip fee equal to the original delivery price applies and is charged to the Sender.

5. Damaged, Lost, or Undelivered Items

Open a dispute in the delivery details within 48 hours of the scheduled drop-off. We will review the Open-Box photos, GPS trail, and in-app messages, and issue refunds from escrow at our reasonable discretion.

• Item not delivered: full refund of the delivery price and service fee.
• Item damaged in transit: refund up to the declared item value, capped at $500 per delivery, subject to Open-Box verification at pickup.
• Item lost: refund up to the declared item value, capped at $500 per delivery.

Item-value reimbursement is a discretionary program provided by Local Radar LLC, not insurance. Coverage requires that both Open-Box checkpoints were completed and that the item was not on the Prohibited Items list.

6. Not Eligible for Refund

• Items shipped in violation of our Community & Safety Guidelines
• Damage caused by inadequate packaging by the Sender
• Perishable items or items sensitive to temperature
• Arrangements made outside the TrunkShare app
• Delays caused by weather, traffic, or events outside the Driver's control (partial credits may be issued at our discretion)

7. How Refunds Are Issued

Approved refunds return to your original payment method within 5–10 business days, depending on your bank. You will receive an email and in-app notification when a refund is issued.

8. Chargebacks

Please contact us before filing a chargeback with your bank — most issues are resolved faster through in-app disputes. Filing a chargeback for a delivery that was completed as described may result in account suspension.

9. Contact

Questions? Email support@trunkshare.com or visit our Support page.